Complaints procedure

A copy of our Compliments, Feedback and Complaints policy and procedures can be downloaded by clicking here

We try to do our best but sometimes we get it wrong. If you feel this has been the case please tell us.

When we have got it right we would also like to know! Please feel free to get in touch: contact@familyfutures.co.uk

Family Futures’ Compliments, Feedback and Complaints policy and procedures was developed specifically to embrace the following principles:

• All service users will have access to the policy, including children and young people who have a separate complaints policy and procedure. Children and young people can also read further information here about how Family Futures works with service users
• The policy will be transparent
• Complaints will be handled with efficiency and concluded within 28 days
• Complainants will have the right of appeal
• Confidentiality will be maintained at all stages.