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Privacy policy

Family Futures respects your privacy and recognises how important it is that personal information remains secure. This statement describes how we collect and use information about people who visit our website.

Your personal data is protected by UK legislation and your use of our website is also governed by our website Terms and Conditions.

What information do we collect about you and how is it obtained?

We may collect information whenever you interact with us. This can be done in many ways which includes but is not limited to when you or an agent acting on your behalf registers with us for one of our services or training.

What do we do with your information?

We use your personal information to provide you with the services, goods or information you have requested, for administration purpose in order to comply with financial regulations and law.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address providing us with information that helps us learn about your browser and operating system.

In order to do this, we may need to share your information with other suppliers or associated organisations and agents.  We will not swap or sell your data to any third parties for marketing purposes.

Email marketing (if applicable): If you have given us permission, we will send you our e-Newsletter to keep you up to date with our news, events and training opportunities. On each communication you receive, you will have the opportunity to unsubscribe so you can manage your communication preferences.


How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery, you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, such as marketing, we will ask you directly for your expressed consent.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by emailing or writing to Family Futures CIC, 3 & 4 Floral Place, 7-9 Northampton Grove, London N1 2PL, UK.


We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

Third-party services

In general, the third-party providers we use only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand how your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction to you or Family Futures CIC. If you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in United Kingdom and your transaction is processed by a payment gateway located in the Republic of Ireland, then your personal information used in completing that transaction may be subject to disclosure under Irish legislation.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms and conditions.


When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.


To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

Payment is processed on a third party’s secure gateway.


Here is a list of cookies that we use. We’ve listed them here so you can choose if you want to opt-out of cookies or not.

PHPSESSID – A standard cookie used by WordPress to manage user sessions.

_ga and _gat – Standard cookies used by Google Analytics.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.

Age of consent

By using this site, you confirm that you are at least the age of majority in your country of residence, or that you are the age of majority in your country of residence and you have given us your consent to allow any of your minor dependents to use this site.

Changes to this privacy policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

Questions and contact information

If you would like to access, correct, amend or delete any personal information we have about you; register a complaint, or simply want more information, contact us  at or by post at Family Futures CIC, 3 & 4 Floral Place, 7-9 Northampton Grove, London N1 2PL UK.


Terms & Conditions  |  Privacy Policy